Improving your business every day is far more effective than depending upon a breakthrough every year. Continuous improvement of the processes which support your business and enable the delivery of services and products to internal and external customers is the most effective way to reach your potential. As a technology services delivery partner for ServiceNow™, Stratus can help you to optimize your use of the ServiceNow™ family of tools and derive the greatest value from your ServiceNow™ investment both from a financial and operational standpoint.
The key areas we focus on are IT Service Management (ITSM), IT Operations Management (ITOM) and Business Process Management (BPM).
ITSM – In short, IT Service Management (ITSM) is the science (and art) of making a business run! A best practices driven, ITSM approach increases the speed, efficiency and effectiveness of IT delivery while reducing the volume and severity of incidents and even preventing them from happening in the first place. ITSM drives productivity by ensuring optimal availability and performance of your IT ecosystem but also reduces organizational risk by enforcing compliance with policies, procedures and regulatory requirements. Bridging IT, HR, Customer Service, Legal, Finance, Facilities, Product Development, & Operational Units, ITSM creates a cohesive, single platform to keep your business moving forward.
ITOM – Today’s agile business models require a dynamic IT environment which can respond to demand in a global 24×7 business environment. All of that automated, “X as a Service”, distributed infrastructure and applications needs to be monitored, managed and controlled in order to ensure consistency, quality and reliability of service. That is the role of IT Operations Management (ITOM). Think of it as the conductor in front of an orchestra ensuring everyone is playing the same tune.
BPM – A robust Business Process Management (BPM) solution helps an organization to analyze the costs of their services and to budget and prioritize resources towards innovation and transformation of service and product delivery. It supports IT Financial Management, Project and Portfolio Management and Application Portfolio Management helping you to manage and balance resource demands in ever increasing agile delivery environments. Budget planning and accurate costs allocation allows IT to run more like a business unit and align better with the rest of the organization.
Our staff of experienced, dedicated ServiceNow™ Consultants can provide you with expertise across all three of these areas ranging from Strategy and Process Consulting to implementation, custom application development, maintenance and support. Whether in a workforce augmentation, solutions delivery or managed services model, we have the right engagement strategy to meet your needs.
Our complimentary expertise and delivery capabilities in Program and Project Management, Infrastructure Services, Advanced Data Center Technology, Automation, Orchestration and Cloud Integration combined with our depth of ITSM, ITOM and BPM process, methodology and framework knowledge enhance our ability to deliver high-impact solutions and services.
Utilizing a business solutions approach versus a component driven approach, Stratus can help you to leverage the industry leading capabilities of the ServiceNow™ suite of tools. We help you to break down the traditional silos and foster an agile multi-discipline implementation strategy ensuring successful deployment and adoption.
Our expert consultants work with you to discover opportunities to introduce, enhance or customize ServiceNow™ to solve business problems through robust but affordable solutions which are focused on achieving immediate and measurable tactical successes which can drive organizational change and progress.
We offer solutions and services in the following areas:
Learn more about our capabilities help you deploy ServiceNow to support your ITSM, ITOM and BPM needs
Learn more about our capabilities with Software Defined Networking and Network Function Virtualization
– John M. – Major Educational Technology Company