Case Study – How we continue to drive Business Value and Thought Leadership with our Clients
By Rafael Moreira, Srinivas Nellutla & Garima Goel
Problem Statement: Portal Middleware is sending emails for Business scenarios as listed below:
- Profile change
- Mailing address change
- Service request
- Document upload for policy
- FNOL confirmation
- Document upload for claim
- Any other specific scenario
Proposed Solution: Move Middleware logic to Guidewire
- To eliminate the maintenance and monitoring efforts of Middleware
- To reduce multiple service calls to perform single functions like for profile change, mailing address change and FNOL confirmation etc.
Understanding Architecture/Flow:
Design Review - As Is vs. Proposed
Context Diagram:
#ValueLeap – Business Value Delivered
- One extra point of failure removed from Portal emails
- Saving effort being spent on maintaining and monitoring the middleware
- Improved process efficiency by removing the multiple service calls
- Efficient tracking of portal emails made possible due to Guidewire messaging queue implementation
Meet the Authors
