NEW JERSEY, April 4, 2023 – Stratus Technology Services (“Stratus” or the “Company”), a global provider of specialized technology services and solutions, is pleased to announce a new partnership with and investment by New Heritage Capital (“Heritage”), a Boston-based private equity firm focused on partnering with high-growth, founder-owned business. The investment was structured using Heritage’s Private IPO® solution, which leaves operating control in the hands of current Stratus management while providing the financial flexibility to accelerate future growth.

Founded in 2001, Stratus offers a suite of specialized technology services and solutions such as staffing services, managed services including production support, as well as project delivery, among others, through managed and consulting delivery models. Stratus has developed a specialized expertise in the unique requirements of clients in the P&C insurance space, specifically users of Guidewire, a leading Insurance Management Platform. Stratus has a global reach with over 550 employees worldwide.

Powered by this investment partnership with New Heritage Capital, Stratus will continue to expand within the P&C market while also strategically investing in additional technologies and solution offerings to better service their customer base. Stratus expects to continually increase scalability while maintaining a quality-driven and customer-first approach.

Jamie Raymond, Co-Founder and CEO of Stratus, said, “I am incredibly proud of what the Stratus team has achieved to-date and excited about what the future holds. We have big goals of growing our delivery team and expanding our capabilities, including cloud implementations and migrations. Engaging a partner like New Heritage, who has significant experience scaling businesses like ours, will help us achieve the near and long-term objectives of Stratus.”

Steve Damen, Co-Founder and Partner of Stratus, added, “We have grown to where we are today through an unwavering commitment to our clients and our people. The New Heritage model allows us to preserve that commitment and the Stratus culture that makes us who we are.”

Kyle Veatch, Principal at Heritage, said, “We are big believers in the Stratus team and their value proposition. They are true technology and P&C experts and we see a tremendous opportunity to continue to expand what they offer to existing and new clients.”

RVR Consulting served as the exclusive financial advisor to Stratus Technology Services.

About Stratus Technology Services
Stratus is a global provider of specialized technology services, including application managed services, implementation, and consulting. Founded in 2001, Stratus is entrusted by its clients to implement, manage, develop, and advise on mission critical technology systems and projects. Stratus provides services to clients across a broad range of industries and has developed an expertise for the unique needs of clients in the P&C insurance industry, with strong capabilities supporting Guidewire, a leading Insurance Management System. Stratus is one of just a few Guidewire Cloud Specialized providers in the U.S.

About New Heritage Capital
New Heritage Capital is a Boston-based private equity firm with a twenty-year history of partnering with growing, middle market, founder-owned businesses. With its innovative investment structures like the Private IPO®, Heritage provides founders with a combination of liquidity and growth capital while allowing founders to maintain control of their business. With decades of experience at managing growth, Heritage gives its partners the strategic, operational and financial guidance to help its companies reach their growth objectives.

SHREWSBURY, NJ, Sep. 1, 2022 — Stratus Technology, a global technology consulting firm, today announced that it has achieved the Guidewire PartnerConnect specializations: Cloud Ready AMER. Stratus, is a Guidewire PartnerConnect Consulting partner at the Select level and works with Guidewire in North America.

Specializations are both regionally and globally based and require partners to demonstrate skills, knowledge, and competency in a particular Guidewire product or solution area. The achievement of specializations enables insurers to have more clarity and insight into which partners have proven capabilities in a region. In addition, partners with specializations can better promote their capabilities across Guidewire products and solutions.

“We congratulate Stratus Technology on achieving the Cloud Ready AMER specialization. We are pleased to recognize their expertise and proven capabilities and look forward to continuing our work together to contribute to the success of our mutual customers,” said Molly Black, Senior Director, Partner Programs and Enablement, Guidewire.

“Stratus is thrilled to have been awarded Cloud Ready Specialization for the Americas! Achieving this milestone further demonstrates our commitment to continually invest in solutions that will enable carriers to transform their technology landscape and unlock business value through the enhanced features that Guidewire Cloud brings. We look forward to supporting our customers every step of the way throughout their journey,” said Britt Bahar, Chief Sales Officer, Stratus.

Rafael Moreira, Senior Vice President of Global Delivery, Stratus, adds, “In order to stay ahead of the projected growth of Guidewire Cloud while meeting the needs of our customers, our global Delivery organization has made significant investments to ensure we continually upskill our teams and have them complete the Cloud Certification path. Ensuring our customers have access to the thought-leadership of experienced and certified resources to help ensure a smooth transition to Guidewire Cloud is our top priority.”

Please find more information about Guidewire specializations on the Guidewire website here.

With more than 20 years of insurance experience, Stratus has provided Guidewire specific solutions since 2013 and has a demonstrated track record of partnering with P&C insurers in deploying, customizing, enhancing, and maintaining their investment in Guidewire technology and its integrations.

Powered by their global team of Guidewire subject matter experts, Stratus offers scalable solutions which include Implementations, Upgrades, Managed Services, and Project-based services for Guidewire’s InsuranceSuite, data, and analytics, digital and Guidewire Cloud products. Flexible engagement models are supported by Stratus’ 24/7 delivery center in Hyderabad, India which offers scalable and cost-effective solution models.

Stratus’ core engagement team develops customized solutions driven by in-depth customer understanding, industry best-practices and extensive Guidewire product knowledge with the commitment to provide impactful results to consistently drive business value and long-term success.

Stratus is proud to be Certified™ by Great Place to Work® in the U.S. This prestigious award is based entirely on what current employees say about their experience working at Stratus, which ranked 25 points higher than the average U.S. company.

Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation.

“Great Place to Work Certification™ isn’t something that comes easily – it takes ongoing dedication to the employee experience,” said Sarah Lewis-Kulin, vice president of global recognition at Great Place to Work. “It’s the only official recognition determined by employees’ real-time reports of their company culture. Earning this designation means that Stratus is one of the best companies to work for in the country.”

“We are thrilled to become Great Place to Work-Certified™ as we consider employee experience a top priority every day,” said President and CEO, Jamie Raymond. “We owe our continued success to our team of dedicated employees at Stratus. We celebrate and thank them for all they do to earn this incredible recognition.”

Earlier this year, Stratus also earned Great Place to Work Certification™ in India.

According to Great Place to Work research, job seekers are 4.5 times more likely to find a great boss at a Certified great workplace. Additionally, employees at Certified workplaces are 93% more likely to look forward to coming to work, and are twice as likely to be paid fairly, earn a fair share of the company’s profits and have a fair chance at promotion.

Stratus Technology Services, LLC, is a provider of innovative workforce and information technology services and solutions that are completely focused on client success. At Stratus, it is our uncompromising commitment to extraordinary people implementing defined and proven methodologies, that allows for the delivery of the right solutions for our clients’ critical business needs every time.

Our model of service excellence has provided for timely, cost-effective and focused solutions for large and small clients on a nationwide basis since 2001. At Stratus, we are a leader in the new economy, which demands strategic partners who are agile, focused and completely engaged.

Great Place to Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place to Work-Certified.

Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees worldwide and used those deep insights to define what makes a great workplace: trust. Their employee survey platform empowers leaders with the feedback, real-time reporting and insights they need to make data-driven people decisions. Everything they do is driven by the mission to build a better world by helping every organization become a great place to work For All™.

Learn more at greatplacetowork.com and on LinkedIn, Twitter, Facebook and Instagram.

By Stratus Salesforce COE

Salesforce is a cloud-based customer relations service provider (or CRM) based in the United States that provides customers with a platform to develop their own applications without following the tough steps that they used to have to follow in the legacy system. Salesforce has defined the ideal way to build a meaningful and lasting bond with its customers by identifying their needs, addressing problems faster, and deploying new apps.

Let’s take a glance at an amazing collection of Salesforce success stories from all around the world.

A working parent with access to childcare in the United Kingdom noticed that many female colleagues in India had dropped out of the workforce in the absence of such options in their country. Her strong desire to enable women to follow their dreams led her to become the CEO of a renowned school and daycare in India.

In the early days of running the school, she and her staff used an Excel spreadsheet to measure business metrics. As the business continued to expand, however, they looked out for an automated solution that could help them – and they found Salesforce. They started using Sales Cloud and Service Cloud for lead management and omnichannel service delivery and noted that the flexibility and ease of use that Salesforce offers has helped drive internal adoption very quickly. With the wide range of resources that Salesforce offers, system administrators could quickly roll out modules for on-the-spot requirements, such as sending out communication to families – which, earlier, had taken as long as 3-4 days – in just a couple of hours. With all lead data consolidated on Salesforce, the team can now target programs effectively, optimize campaign spends, focus on channels that yield more, and enjoy a more data-drive marketing engine.

On the other side, a Company from California that specializes in selling and installing energy efficient products was seeing a plateau in sales due to a lack of proper record maintenance, no accurate data, and loss of internal communication. They began searching for new technology that could help them update their work environment, ultimately leading to profits. By implementing Sales Cloud, Service Cloud, Chatter, Five9 and Genepoint integration, Salesforce has successfully resolved the problem for the client by doing the following and enabling the company to experience profits, value and overall customer satisfaction:

• Created automation to deliver appointments to sales representatives faster with complete access to any required information on demand.
• Migrated the entire marketing and sales departments from paper to a build out of Sales Cloud Lightning with Chatter.
• Integrated Geopoint to provide a 360-degree view of all customer locations while scheduling appointments.
• Built new performance dashboards and reports.
• Integrated the Five9 Dialer inside of Salesforce – configured with screen-pop and business intelligence.

Next, a bank from Malaysia experienced a massive growth in its customer base, which led to a large increase in support requests, and needed to build a system that could effectively scale and route inquiries. Prior to the project, they had over 10 teams managing various parts of their contact center services, and over 50 different customer support phone numbers. They chose Salesforce as their new platform of choice due to Salesforce’s high potential to scale and innovate, as well as its multi-cloud approach that extends beyond the contact center.

The transformation needed to accomplish three things – efficiently manage the contact center, unify customer service channels, and unify their technology platform – all with a focus on improving user experience for customers and agents. By utilizing Omni-Channel, queries are now directed to certain channels for support. The bank incorporated AI, including agent-facing chatbots to offset basic inquiries, to escalate to live agents when appropriate, and to surface answers during customer interaction to reduce case time to resolution. After implementing the Salesforce service, the support channels are now providing nearly two million answers each month.

And finally, a startup company from Indonesia – which had only a single call center in Jakarta – became quickly overwhelmed as thousands of merchants rushed to register on their website, and it created a complicated workflow that required the sales team to manually replicate account data across several back-end systems using spreadsheets.

After implementing Salesforce, they are now using Sales Cloud along with Google Sheets Salesforce, which has helped increase the speed at which the company onboards merchants and hence revolutionized productivity. Sales Cloud provides the speed and agility the team requires to support the company’s exponential growth, and the company plans to use Marketing Cloud to inform its strategic decision-making and help its merchants better serve their customers. Data in Salesforce allows them to see the density of merchants in different areas.

Salesforce’s core value of equality, and its belief that business is the greatest platform for change, will continue to drive the partnerships between the two companies well into the future.

Stratus has joined the Salesforce Consulting and Managed Service Partner programs, where we will focus and aim at creating impactful results and empowering our clients to achieve more with experienced resources, innovative solutions, speed, and efficiency with scalable results. We also strongly believe that this long-term partner relationship will help us deliver value and end-to-end sustainable support to our clients driven by technology and business value.

1. Sai Sreekar
2. Karishma Potnuru
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4. Sagar Sonawane
5. Niharika Lakkineni

At Stratus, we understand our Corporate Social Responsibility (CSR) to do our bit for the society and help people around us who are less privileged and fortunate than us so we can make our ecosystem a better place to live.

Stratus decided and invested to plant trees for Environmental and Economic Sustainability. Every tree planted will not only contribute to the World’s terrestrial biodiversity but also uplifting and supporting the Farmers of our Country enabling them to better earn their livelihood. These will be continued efforts by the Organization generating revenues for the beneficiaries in the rural areas of Telengana and Karnataka! Hence, we partnered with SankalpTaru (https://sankalptaru.org/) and SayTrees (http://www.saytrees.org/) to support create forests and help our Planet.

Covid-19 crisis impacted the global economy especially leaving the people from rural areas of India jobless and without food. Shine NGO (www.shinengo.org) started the Rs. 5 Idli campaign providing food to the poor as Covid-19 relief activity, so no one goes to work empty stomach. Stratus has partnered with Shine NGO to support this mission in developing a better society with no hunger and Feed the Needy.

At Stratus, we are highly focused on a healthy and an open-minded work environment with Diversity, Equity, and Inclusion as our three strong pillars which continue to create a mutually evolving workplace attracting a diverse pool of talent across various cultural and traditional backgrounds. An open atmosphere built on trust with our employees where every employee feels equally valued, encouraged, motivated, heard, supported, and guided in all areas of Stratus ecosystem. A workplace which ensures equal opportunity to one and all.

This in turn creates impactful results and empowering our clients to achieve their goals utilizing our diversified and inclusive taskforce operating across our global delivery centers in India, the US, and the Latin America.

With our Business Value-Driven Delivery Model, we are focused to cultivate a people-and-business-oriented work environment in which all employees in the organization are seen and treated as valuable human resources and business partner at the same time. This culture supports formal and affable relations fairly because this would help people to relate with each other on an open and positive note. At the same time, all tasks and responsibilities are taken seriously.

Our policies and commitment include:

• Treating everyone as a valuable contributor and a business partner for the organization.
• Learning and Respecting each other’s’ emotions, feelings, thoughts, and peculiarities.
• Respecting and valuing others’ time, cultural backgrounds, and responsibilities.
• Ensuring everyone in the organization gets optimum attention and support their work-life balance.
• Accepting, adhering, and following organizational strategies and missions so we all together achieve our long-term goals.
• Business etiquette and ethics.
• Positive, inspiring, and supportive attitude.

As rightly quoted by Marco Bizzarri – Diversity and inclusion, which are the real grounds for creativity, must remain at the center of what we do. And at Stratus, we make every day diligent efforts to practice and incorporate diversity and inclusion values through constant communication and connect with our employees across departments, work locations, job functions and management status and hence, ensuring smooth functioning of remote working culture. The Company firmly believes and aligns that this mutually evolving practice needs to spread and adopted across all offices, departments, teams, individuals, employees and even to external interested parties that may require to understand it and co-ordinate their interactions with the requirements. A culture of this kind that involves personal as well as business relations may not be straightforward to establish, understand and regulate. We perceive this as a symbiotic and mutually growing relationship and association where we as an organization ensure and support our employees to accomplish their aspirations while aligning with our Vision to assure optimal solutions are found, conferred, and agreed upon.

We continue to make progress in building a more diverse workforce. For instance, the number of women in tech roles at Stratus is increasing. This diversifies perspectives, knowledge and beliefs coming from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. Stratus remains committed to diversity and inclusion and always look for ways to scale our impact and innovation as we grow.

We have through our time, effort, company policies and strategies achieved a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success.